Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of the website and booking platform operated by KGF Logistics Ltd ("we", "us", "our"). By accessing or using our Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.

2. Definitions

• "Service" means our courier and light freight booking platform and related delivery services.
• "Booking" means a request for delivery submitted through the Service.
• "Customer" means the individual or business placing a Booking.
• "Recipient" means the party receiving a delivery.

3. Quotes and Pricing

Quotes generated through our instant quote engine are based on the information you provide, including delivery zone, parcel size, and service type. Prices are fixed at the time of booking and are valid for the duration shown on the quote. We reserve the right to amend a quote where the information provided is inaccurate or incomplete.

4. Bookings and Payment

• By submitting a Booking, you offer to purchase the selected delivery service at the quoted price.
• Cash customers must pay in full at the time of booking via our secure payment provider (Base44 Payments).
• Business account customers may book on agreed credit terms, subject to account status and credit limits.
• All prices are in GBP and include applicable VAT where required.

5. Customer Responsibilities

You agree to:

• Provide accurate and complete booking information, including addresses and contact details.
• Ensure items are properly packaged and lawful to transport.
• Not send prohibited, hazardous, or illegal goods.
• Make someone available at the pickup and delivery locations at the agreed times.

6. Delivery

Estimated delivery times are indicative and may be affected by factors outside our control, including traffic, weather, and access restrictions. We will use reasonable endeavours to meet agreed timeframes. Tracking information is provided for active transits where available.

7. Failed or Undeliverable Bookings

If a delivery cannot be completed due to incorrect information, no access, or no one being available to receive the goods, additional charges may apply. We will attempt to contact you to arrange re-delivery where possible.

8. Liability

Our liability for loss or damage to goods is limited in accordance with our standard insurance cover and applicable law. We are not liable for indirect or consequential losses. Full insurance is included as standard on every shipment, subject to our claims policy. Claims must be notified within 48 hours of delivery.

9. Prohibited Items

You must not send any items that are illegal, dangerous, or restricted by law, including but not limited to explosives, flammable goods, firearms, perishables, and cash. We reserve the right to refuse or cancel any Booking involving prohibited items without liability.

10. Cancellations and Refunds

Cancellations made before a driver has been dispatched may be eligible for a full or partial refund at our discretion. Once a shipment is in transit, refunds are assessed on a case-by-case basis. Refunds, where applicable, will be returned to the original payment method.

11. Business Accounts

Business account holders are responsible for maintaining the security of their account credentials and for all activity under their account. Credit terms are subject to account standing, and accounts may be placed on stop where credit limits are exceeded or invoices remain unpaid.

12. Intellectual Property

All content on this Service, including logos, text, and design, is owned by KGF Logistics Ltd or its licensors and is protected by intellectual property laws. You may not reproduce or misuse any content without our prior written permission.

13. Limitation of Liability

To the fullest extent permitted by law, our total liability arising out of or in connection with the Service shall not exceed the amount paid by you for the relevant Booking. Nothing in these Terms limits liability for death or personal injury caused by negligence or fraud.

14. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising in connection with these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated revision date. Your continued use of the Service after changes are posted constitutes acceptance of the revised Terms.

16. Contact Us

If you have any questions about these Terms, please contact us:

• Email: info@kgflogistics.co.uk
• Phone: +44 1387 340130
• Address: International House, 38 Thistle Street, Edinburgh. EH2 1EN